Update by user Apr 19, 2021 Company fixed the issue and I have been provided with product replacement. Update by user Apr 19, 2021 April 19, 2021Today I received the replacement and it is of the same quality as the missing original. I consider this matter is now resolved. Update by user Apr 08, 2021 Update April 8th 2021 I was sent an email March 30th that the knife/set of that style is no longer available and a replacement set would be sent. I was told another email would be sent to notify me when they ship the replacement/s. I also received an email asking for my opinion of the service and to respond within 7 days. This is exactly the same point I was at in January, waiting for shipment verification. I am not responding to their survey until such time as the replacement is received and I inspect and can verify it's complete and reasonably close in quality to what was purchased last December. Original review posted by user Mar 08, 2021 I purchased their Insigna 18 piece all stainless steel knife set Dec 6th 2020 from our local JC Penny store. It was the last set in the store. I got the set home and opened it. Each knife was in it's own box with a plastic protector on the blades. The set was missing one steak knife. Right away I filed a warranty claim on line with them. About a month later I got a response they would ship a replacement and notify me when it shipped. Nothing happened and I emailed them in Jan 2021. The response was for me to fill out all the information I had already sent plus a description of the knife, a picture of the set and blade length and number. I did this then in March I am told to JC Penny to resolve the missing knife and they had the nerve to ask me to fill out a survey about their support service. No answer still and even asked to speak with the manager. What a joke. User's recommendation: If you buy Chicago Cutlery open the box in the store to make sure it's complete.