I can't image that more could have gone wrong with this move. I am beyond disappointed with Mayflower and their local affiliates Suddath (St Petersburg, FL) and Parks Moving company (Warrendale, PA). I opted to go with a large national company and pay a lot more money for some assurance of quality control and care and now that it is all said and done I can tell you that I got neither. There were THREE instances of the trucks breaking down. The PA truck broke down on the day of delivery and on the return trip, causing a delay in both the pickup and delivery. In order to keep to the pickup date they sent a local crew (FL), the team leader of the local crew put in absolute minimal effort making it clear that he was a stand in, had no interest in being there and did a poor job of inventorying our items and ensuring that even the most basic care of fragile items was taken. The local truck broke down as well, but it happened in front of our house, so they were able to load the truck while they waited for the mechanic to come in for the repair. The driver from PA then picked up our things in FL and according to his report on the day of delivery, there were things missing and not recorded correctly on the inventory sheet and that our china cabinet had already broken by the time he picked it up, he stated that the FL team didn't pack it properly and should have protected it with cardboard, which he ended up doing prior to loading it onto his truck. Then the PA truck that had broken down coming to get our stuff broke down AGAIN on its way back. And of course it was a Friday and no one could look at the truck until Monday which was the last day of our move in window. Our driver was completely out of touch on Monday so no one heard from him in regard to progress for the move. At this point I switched my form of payment from cash to credit card so that I might have some protection with my credit card company as I had little faith that my stuff would arrive intact if at all. My Customer service contact assured me that the change would be communicated to the driver, and of course it was not, and he was looking for a check when he showed up. On Tuesday morning we were informed that our driver was able to get back on the road, and we should expect Delivery by Wednesday. On Tuesday afternoon around 12:30, our driver drives past our house in a personal truck to survey the street. At this point I am wondering why we didn't get a Tuesday afternoon delivery, but again, I have lost all confidence in Mayflower and feel this is just one more example of their lack of care for their customers experience. Finally, Wednesday morning comes, we had blocked spaces for our driver, and he arrives a half hour early without notice, so we had to scramble to get the cars moved so that he could get the truck parked, blocking access to the entire street and frustrating our new neighbors as they were trying to get out of their houses to get to work. Upon the opening of the truck I can already see crushed boxes and the lack of care for how things were packed in there. All in all 20 boxes, most of them marked fragile were considerably damaged, and many more had some level of minor damage from being thrown around. There are six boxes unaccounted for, one of which was a tool box and another was a box of kitchen items. Both of our TVs were damaged even though they were boxed in the special TV boxes with the appropriate foam packing materials, one of the TV boxes was crushed, and the inventory sheet was marked as such, the other TV had less obvious damage to the box and is scratched in a place that lines up with the dents in the front of the box. Two of our garden boxes had planters in them that would have only been broken had the been dropped as they were solid cement planters (small and packed appropriately). I am writing this two days after our delivery date, so I still have boxes to open, and I can only assume that there will be more items damaged, and hopefully I can figure out what else I am missing, although I haven't looked into what Mayflower will do about the items that went missing. I did get the insurance, but I have to wait to file my claim until I open every box because apparently multiple claims is too confusing for their giant national computer system to handle with the tech available in 2021. And I have to keep all the packaging and damaged items until they are able to inspect it to make sure I am not trying to rip them off like I feel that they completely ripped me off. They gave me a whopping $100 a day for late delivery. Let me tell you, $100 a day does not cover it when you are essentially camping out and need to eat out every meal and sleep on the floor (after already doing so for the 5 days previous that you had prepared for but hoped that the delivery would come towards the early end of your delivery window and not the end). Overall, a totally disappointing experience with Mayflower, and it is unlikely that I will ever use this company again in the future. CChoose User's recommendation: Choose a different carrier.