Update by user Sep 08, 2012 Complaint is about New York Safety Council On Line Course. Complaint by Lee Soroca who works for Flexite. Not a complaint about Flexite. Flexite is a great company! Original review posted by user Sep 08, 2012 I started the New York Safety Council Course last night. When you start the course it asks you several security questions that you have to answer several times throughout the course. Also it has you type a phrase like: "Hi my name is ****************" nine times. Several times last night it asked me to type this phrase which I did ok. Several times it asked me to answer the questions I had already chosen when I signed up for the on line course. And a few times the computer refused to move forward and came up with error on the screen. Last night I was fortunate that the program repaired itself and continued the course for 3 hours of my time. Tonight I need to complete the last two sections of this On Line Traffic Safety Course. I started through about 8 pages and then it came and said loading with an error statement on top. I tried to move back and forth and it did not clear and then it just locked me out. I had only 8 days left to complete this course. I needed to finish it over the weekend which now I cannot do. I called the telephone number with the program and got a recording that the systems are down for another 3 days. I only have the weekend time to complete this course or I loose my $34.50 payment. I do not have time on Monday to complete this course. So I called my credit card company and asked for a refund. May I suggest that you do not waste your time with this on line course. Just take the 6 hours course locally from your drivers school, church or some other organization. These on line courses have lots of glitches and usually you cannot complete the course without getting locked out for no good reason at all. A few years ago another course I tried to take on line used telephone voice recognition and the same thing happened. I spoke in my normal voice when it asked to recognize me and I was locked out. Buyer beware. I wasted 3 hours of my time last night on this course and was charged $34.50 on my credit card. Should have just gone to a local school to take this course to get the savings on my car insurance policy.