8 Oct, 2014 → by ClaimboUser213038
Credit card compromised after payment made to HotelClub
i booked a room with confidence with them for 2 nights at Silka Maytower Kuala Lumpur with total cost being 50 bucks lower than any advertised rates, however, an hour after the first 2 transaction went through under the company billing, which is transaction's charging the hotel total rates with taxes, and a fee transaction, a total of 7 transactions notification are sent from the credit card company on purchases made online in USD, CNY, MYR, SGD, IDR, TRY currency totalling up to 6000USD. I quickly called my credit card company and complain of fraud and filed a dispute, and painfully had to cancel my main credit card that are attached to everything. unfortunately, my credit card dispute investigation are taking 45 working days to be settled and before a new card can be issued. its daylight robbery and i felt cheated off when i decided to call the hotel to check on my reservation, then being told they have no record whatsoever on my booking.