I signed up for your cellular service due to my cell phone screen being cracked and it being too expensive to repair. I signed up at the Picayune Store at 700 Highway 43 N on 9/10/2021at 2:59pm CST in Picayune, Ms 39466. My transaction number is 756837. It came with a "free" Samsung Galaxy A32 phone in which my information was imported from Spectrum mobile my previous carrier by Shane. I went home and texted my cousin that I got a new phone. That text went through. I was able to use the phone for the internet as I had connected to my WiFi. The next morning I tried to text the same cousin and met with negative results. I was checking to see if her power was still on from the hurricane. I got an error message saying I was not on Network. I tried several times with the same results. I moved to other rooms to try and call her and had no signal. A while later my neighbor, who lives across the street came over and said she was calling me and came over to check on me. I never got a call. I called and texted my sister. Same thing. This went on all morning. I finally was able to get my sister and she said she sent me multiple texts that I didn't answer. (I didn't get them.) Around 11:00am I went back to the same Boost store and explained that my house does not get reception and I wanted a refund. The clerk called her supervisor Shane who was at another store. She put him on speaker so I could hear his response. He loudly asked if it was the phone he sold yesterday. He was the one who sold me the the phone and plan. He said he would not refund any money to me because he imported my information on the phone. He said it was a free phone and I was in network according to your map. It had been less than 24hrs. The "free" phone is useless to me as it can't be used anywhere but Boost. I want you to take it back. I don't need a phone sitting in a drawer useless. I want a refund for the money I paid on your plan and the ability to take my number with me (they said I had to wait a year) so I can move on to another company whose reception I will get consistently in my house. I have been unsuccessful in getting through to your customer service number to obtain my account number so I can change carriers. Please provide that in your follow-up correspondence. I hope we can come to some resolution for this matter. Johanna Gremillion 1012 Stemwood Dr Picayune, MS 39466 [protected]@att.net [protected]