I ordered a pair of pants from their store online - even took the time to measure myself and everything. Ordered a size M. Got sent a pair of XL pants (on the tag). Tried them on and they were about 10cm too big! No problem, sent an email to the Customer Service team. After a few weeks of back and forth and, a few pictures, problem fixed, or so I thought and, new pants are en route. 4 weeks go by and no pants. Send email asking for tracking info... none have been sent because "the warehouse still thinks they sent the correct size". huh. Send another round of emails and it has been escalated to their QA team who are refusing pants or a refund. WTF! Buyer Beware!!