Dear Sir or Madam, as previously, neither the complaint-board, nore the contact form or direct e-mail contact had worked, I had sent a complaint about erronneous payments via my credit card company. But now false claims for my supposed order of a trial order had been sent, which I intentionally did not make. I did uncheck the check-box for the trial, when I ordered the information material for Writer's Life. When instead of a confirmation page, an information page for the trial order appeared, I aborted the web session.Still I received many information mails, but it was never clear that they came from an unintentional trial period, and not from the order of the information material in general, as their use and purpose never was beyond general information. Also at no time a confirmation mail or any welcome to a trial order appeared, so I never got the impression of having to cancel something I did not order after 14 days or be severely charged. I therefore request an immediate refund of the erronneous payments charged to my credit card and instruct your bank to withdraw their claim to the erroneous payments accordingly. Thank you and with kind regards, Roswitha Gerhart München, Germany