Topshop use Hermes. Getting in touch with Topshop is also a nightmare. l paid a premium price for delivery on a Saturday. Hermes tracking said the item was 'out for delivery... out of this galaxy more like. Get a text message on Wednesday evening saying it would be delivered that evening? Still no delivery over a week later. Both Topshop and Hermes are rubbish. Avoid them if you can. Hermes just don't get the concept of good service... their web site is designed to avoid customer contact... lots of complaints maybe?. The only published e-mail address is the Data Protection Officer (a legal requirement). Genuine quality focused companies don't operate like this. It says a lot about a company that sets itself up this way