This is regarding a wire transfer to my blocked account in germany, initiated on 7th august 2019. The transaction was initiated on this day and the fund transfer from my savings account was done by me the same day, including the upload/submission of necessary documents and proofs, well before the stipulated time. Despite my efforts, the transaction wasn't initiated on the same day by the service in question www.bookmyforex.com and instead I got the memo that the vendor for this transaction had been changed internally. After this notification, I did not receive any response or e-mail conveying any unforeseen delays whatsoever, and hence contacted them on 10th august. There was still no response. On the 11th, after repeated failed attempts to connect on phone, I finally got through to them on phone and got an assurance saying that the transaction has been processed. I then received a swift copy from their man in charge, mr dewang chaturvedi with the swift copy screenshot, with indecipherable details. On the 12th morning after much prodding and poking, I received confirmation from him that it would be done on wednesday the 13th. On the 13th I suddenly received an e-mail saying the transaction has failed due to a mismatch between the account number and name, again with some vague screenshot of the failed transaction. Upon comparing with the records received from my blocked account service and the ones that I had sent, I did not detect any discrepancy and was utterly confused as to why this mismatch came through. I am devastated, as this order has been delayed already by almost a week, when it normally takes 3-4 days for completion. Despite that, what was appalling was the apathy and unresponsiveness which truly marred my previous spotless experience I had with them. Current scenario: I have again sent the details to dewang chaturvedi and he claims he has re-initiated the process. I am very upset at this experience and recommend people avoid this service, if this what comes off it. To the bookmyforex team: please expedite this process immediately. I also demand a legitimate reason and inquiry on the delay and cause of this mess. Thank you.