I am locked out of my account, even though I have "reset" my password. I do not know what is wrong. I have opened a case with Microsoft, and the number is: SIR2784365. I received an answer from "Diane" which I felt was vague, unhelpful and aggressively rude. "Diane" from Microsoft Online Safety, is the first person I want to complain about. In her response to my original ticket, she did not explain things very well, and she came across as threatening. Here's what I am talking about: "Microsoft suspended the account due to a serious violation of the Microsoft Services Agreement, Code of Conduct" what are the "serious violations" of the Code of Conduct did I do? She does not explain it." "However, the account is temporarily reactivated with the expectation you will update the Profile Picture/Avatar or Mood to not be in violation." I have no idea what this is talking about. My account has not been reactivated, because I still cannot get in it. And "expectation"??? Do I work for her? I also have no idea what Profile Picture/Avatar or Mood is she talking about. And here is the threat: "If you do not make the picture change within 48 hours, the account will be permanently suspended - with no option to appeal the decision." So, I will be locked out of my computer with no option to appeal?" "To change the profile picture from any platform or device, sign into your Skype Account." I do not have a Skype account; If I "did" have a Skype account, it was a long time ago, and I have completely forgotten about it. So, what in the Code of Conduct did I violate? The Terms/Code is 34 pages long. You want me to read through it and "guess" what I violated? And, why do the people at Microsoft have more control over my computer that I do? Another thing Diane did, or did not do, was answer all of my concerns. I had written: "It seems to be a messed up system, and frankly, I would like to be able to bypass the whole thing, and not use the security to get into my computer; because "Microsoft" is hijacking my computer, ironically." Here is my request: Can I bypass or disable the Microsoft security when I get into my computer? I do not want the security, because it is too sensitive and a hassle when it locks you out. I have not turned off my computer for two days because I do not want to get locked out of it. Thank you, Paul Gregor