I would first like to thank you for taking the time to read the following letter. My situation and my compliant relates to my frustration with the inability to get a simple issue resolved, and due to continued attempts unanswered on my behalf has reached unprecedented levels. My company regularly has selected and has used The U-Haul Corporation from 2012 until present, both rental truck from 1600 miles to 800 Miles and Storages countless times, last year alone we rented from Topeka, KS. On Topeka Blvd Units and Trucks, Omaha, NE. on L Street units and Trucks, Ft Lauderdale, on Dixie Highway FL. Units and most recent Tulsa, Ok. Lightning Rentals on 15th Street Trucks, in addition we have rented additional times Trucks in Tulsa, Ok. at 11th Memorial Van Buren, AR. Hot Spring, AR. And Houston Texas. We are a Construction Company that renovates Hotels throughout the United States. Yet during all these times most often there were never any incidents, and id there where the situation was handled immediately. Our Situation arises for the Storage and Truck facilities in Wilton Manors, FL. on Dixie Highway listed as U-Hail at five Points. In which we rented a Climate controlled Unit and Non climate controlled unit in June of 2016, it was one year later on June 15th I arrived to remove items from the climate controlled unit. It was approximately mid to low 90s when I arrived, the clerk at the desk said it will be warm, I truly thought she was only being polite upon my reply I found out the AC was not working and had been down for some period of time. Not a day or two yet much longer, no notice or warning that U-Haul was incapable of repairing and might need to move any of my items that would be vulnerable. Upon spending over 4 hours that allowed me to make a carry load the box up and than sit into cab to try to cool down to prevent extreme overheating. This procedure of moving a few boxes from the unit down the stairs on a cart place into my U-Haul close back door due to homeless persons walking through unprotected than sitting in cab of U-Haul and turning on AC drinking water to cool down, even with extended time I could no longer complete entire move I was exhausted my clothes covered in sweat I left four Floor lamps, New microwave and lamp shades. Except the aforementioned items I made sure the Unit was cleaned the door left open and contacted the property 7:00 Am June 16th. During the removal of the items in the Unit the heat in that enclosed space in the second floor scanned from my temperature gun 98 degrees aand higher with a humidity of over 80% . When trying to get a resolution of this issue and the items destroyed through the extreme heat I only get the directive to make an insurance claim. An insurance that was purchased from U-Haul for the possibilities of Fire, Flood, Structural damage to roof that could create water damage or damage from elements, flooding vandalism and or theft to property, Insurance does not warrant property damage from the inability or direct willful neglect of property to perform due diligence. I have reached my point to either immediately resolve and if not contacted to reach an agreement I will be left to take any and all legal actions available to be made whole. I have left numerous numbers from CSA at the customer service center, to The Phoenix headquarter to the promise of district managers to never hear from the many vast promises someone will call you from immediate to of a day or two or maybe three you will be contacted that never happens. However four times to be called back by property where incident happened to be spoken to by Manager Twice and two times by different CSA offering me a one month rebate on rent and make a claim to the insurance. To add additional Frustration when I arrived to the site I asked if get a new card to gain entry into the yard, the Customer service agent informed me not to worry that the gates were either broken or at least no longer being used for months. To make matters worse the property had various homeless individual's walking the property at night as I was unloading Unit, a couple Homeless individuals sleeping in a garage opening at the property within 30 feet of my access door. I truly hope that you will be the company I have put my faith into rather than the situation this has become. Barrett C Dailey Jr Partner/COO Time Sensitive Hotel Construction [protected]