"No problem" is what they said when I wanted to return this piece of #$%^@ pool cleaner to them. I told them that I tested it out and it didn't work. I called to get some tech support, and PSW referred me to the cleaner manufacture. called them, went thru steps, but cleaner would not operate properly [in my pool]. PSW told me to return the item, and depending on it's condition, I may have to pay a 20% return fee. OK, I agreed to that, paid to have it shipped back - and now have been waiting for 6 weeks (!) to get my money back. I'm ready to dispute it on my card, but thought I would vent my frustration here first and see if they will return my calls, and more importantly, return MY MONEY!