28 Jun, 2021 → by ClaimboUser859407
Whirlpool damaged my house during delivery of a refrigerator and is refusing to repair damage
3
I ordered a refrigerator from Whirlpool Inc, they offered free shipping and I accepted. The refrigerator was delivered by a 3rd party delivery service on 6/17. JB Hunt delivered the refrigerator as a subcontractor of Whirlpool Inc. JB Hunt scratched the refrigerator door handle, dented a hole into the sheetrock in our entranceway, and put two large gouges into the door jamb. After talking to 3 different levels of management Whirlpool reluctantly agreed to replace the scratched handle, but refused to assume liability for the damage caused to the entranceway and door jamb. I assumed that since I purchased the product from Whirlpool and they delivered it, that they would also provide the proper customer service and repair homes that were damaged during the delivery process. They do not offer any help, and only defer responsibility to another company with which I have no contract or exchange of money for services with. Whirlpool has refused to repair my house, and refuses to make repairs.