20 Sep, 2021 → by ClaimboUser542486
Purchased a full warranty from Endurance over two years ago for my 2011 Nissan. Transmission failed on us while on summer vacation (163k). Had vehicle evaluated when on vacation and they report the transmission needs to be replaced. Get the car back home for a second opinion and to my home dealership and the results are the same. Endurance wanted to have the transmission examined. The dealership has done that (at MY expense) and it's been explained. Now Endurance wants the transmission taken a part (at my expense) to find out WHAT failed. Here's the issue. That IS in their warranty paper work but I suspect Endurance is want to just replace a single item so they can keep much of the profits. The Nissan dealership doesn't replace a single part for a failed CVT transmission. It doesn't work like that. The service manager says this is an unreasonable request because the transmission has failed and they do NOT replace a single part. They replace ALL internal parts. Endurance is seeming to try to back out of what their warranty tells you that you can have your car fixed where ever you want to.