First appointment: 3:00 pm on a Thursday. Waited until 5:00 to be seen, then had to schedule a follow-up, because they were trying to close and there wasn't enough time to finish the treatment. Next appointment: 9:00 am on a holiday morning. It is important to note that the office opens at 9:00 am, so there were no patients ahead of me. In fact, I was the first patient in the door and the only one in the building for 30 minutes. Somehow--amazingly--it took until 9:47 for them to summon me to the back for the filling. What they were doing for 47 minutes in an office with no patients, I have no idea. Nor was I offered any explanation other than "They're still setting up...", which begs the question, Why schedule a 9:00 am appointment if it takes 47 minutes for you set up? After I was brought back to the treatment area (there are no private rooms here), I waited several more minutes before the doctor showed up and administered the novocaine. She then left "to give time for my mouth to get numb." That usually takes 5-10 minutes, right? At 10:15, the doctor still hadn't returned and the numbness was starting to wear off, which meant that she was going to have to inject me again. At that point, I took off my bib and left. I stopped by the front desk to let them know that I wasn't pleased with the service I'd received. I got a mealy-mouthed apology and was told that the doctor had been late to work. Nevermind that I wasn't told that at all until now--in fact, I was given no explanation at all. I was just made to wait. If the lack of cleanliness and outdated equipment of this dingy facility aren't enough to keep you away, the total disregard for their patients' (customers') time should be. I will not be going back, and I hope that others will do likewise, so this squalid, rude practice will be forced to close and dental service in the area will improve as a result.