BEWARE - BEWARE - BEWARE - DO NOT EVEN CONSIDER working HERE----- Training is done by staff who failed in other departments. Literally, it is maybe a 4-5 month job. Process is to train as many people as possible then fire them or make them so miserable they walk out. Everyone who works there hates it. Bonus/Incentive program changes monthly. Bonus/Incentive which you might qualify for, disappears though some undisclosed entity. You made the sale, but then they magically are cancelled. You are encouraged by supervisors to lie, cheat & steal from customers & then you are penalized by Quality Assurance. Sales are for products & customer service for lowest rated cell phone provider, who is consistently rated worst provider, worst customer service & also in the top 50 worst employers to work for in the US. Do your research!!! This companies reputation is nationwide for everyone of their call centers, it is notated as the worst job any employee has ever had by former & current employees.