Booking contract with AirportRentals.com #5RCRDMma0196334, says"A Bond (security deposit) of $500 is required at the rental counter. This is a preauthorisation which means the bond amount is frozen (or reserved) on your credit card, but not deducted." A charge of $1, 500 was billed through my Visa, I called the rental company Routes Car Rental of 9231 Beckwith Road, Richmond, Canada to inquire why I have not been credited, they explained that they will keep my money for 10 days, that is their policy? This was to be a "reserve" not a charge and 10 days to do a Visa refund? Will also file a complaint with Visa and Better Business Bureau.