I've been a satisfied Verizon customer since 2005. On Aug 22, I decided to take advantage of the military discount for Verizon Fios as a new customer. Customer service was very pleasant and confirmed I'm eligible for the discount. Once registered and successfully signed into my Verizon with an account I should be able to link online for veterans discount of 69.99 for 2 yrs. along with $200 discount towards qualified accessories good through 8/31. Of course, it wasn't as simple as he had advised, I called Verizon customer service again and they said they would email me a benefits form. I did not receive. Its now the 28th and I have spent multiple phone calls and several hours trying to get someone from customer service to help me apply the veterans discount to my account with no success. In addition to that, I was transferred multiple times to customer service, then told my veterans benefit does not apply to me. The manager transferred me to the promotional department, customer rep. named Kenneth, whom would not share his last name. According to him, the veterans benefit cannot be applied to my account until installation with equipment is complete. Absolutely new news to me...he didn't care to take the time to listen to me when I tried to ask for clarification, he rudely transferred my call to the queue and I had to wait another 30 mins before I was hung up on. Extremely frustrating, for a request to help apply for my veterans benefit. It's unfortunate that my experience with Verizon fios went from excellent as a new customer looking to set up new service, but once I've successfully registered as an account holder, disappointingly, I was treated quite the opposite - rude, lack of urgency and without a care about resolving a problem rather than getting rid of my call. I'm asking kindly for Verizon Fios to please help with proper instructions on how to apply my veterans benefit per promotional advertisement and uphold what was communicated. I don't want to switch my business and wireless to another carrier, I'm asking for upper management to help resolve what seems to be a simple solution. Greatly appreciate and look forward to your response.