Was hit by a lunatic having a road rage tantrum. He was driving over the speed limit and way too close to me. When I had to slow down because of the flow of morning traffic, instead of ramming into me, he pit maneuvered me and rendered my car out of control. The back panel of my Honda Civic separated from the bumper and the teeth that holds those parts in place were broken off. It was explained to me what had to be done and then he was going to write up the estimate for the repair work needed. I was expecting just the estimate and then having to bring the car in again for the work to be completed. The estimater at the time was Tommy Stokes. He told me it would take him about twenty minutes to write it up. When he came back, the work had been done and the estimate handed to me. Tommy explained a lot of very useful things about the year, make and model of my car and some general things about 2nd extended warranties which I knew nothing about. He suggested I look into one for my Honda since my original would be up in one year and the parts and labor are so expensive on these cars. Since I expect to be keeping the car for another ten years, I've decided to take his advice and go for the extended/extended warranty. As a final and very kind gesture he suggested that I use the money (that the insurance company would be reimbursing me) and put it toward the next warranty, because he would not be charging me for the work that had just been done. I had been told that this facility "rocks" but my own experience bears this out. Not just because I was not charged for the repair, but because I had been treated with respect and like I had a brain, and because I was now armed with a heck of a lot of new knowledge that would serve me well in the future. So grateful !