Regretfully, I did not want to write a negative post about my experience with Service America and gave the company as well as the "manager" Keith Gerhard over 2 months to respond to my outstanding concerns. I had purchased a top of the line 5 seer Carrier unit for my home and immediately following the installation the workers left the house without checking to make sure the brand new unit was working properly. I also noticed the 150 lbs wooden door on my son's bedroom was not even put back on its hinges after the job was completed. When I called 1 hour after I noticed the air was not cooling, the sales person, Eric Ortiz, was nowhere to be found. He never answer his phone after 5 attempts to reach him. It is ironic that when I called him to purchase a new unit he was at my home within 12 minutes, no joke. I called customer service at 6pm the same evening (they left at 5pm) and they told me they had no emergency service. REALLY??? You just installed a brand new unit (handler, condenser and a total system) and you can not get the unqualified installers back out to my home to make sure the job was complete??? They said they would call me back and never did. I called the Manager of Service the very next day (morning) after my 3 year old was crying all night from a lack of air. They told me they can come out within 3 days. WHAT??? Are you kidding me??? I have never experienced this level of service from a company that should be called UNSERVICE AMERICA. The salesman was not responsive and could not care what the issue was as well as any of the customer service reps who took my calls after 2 hours of hold time each attempt. I found a way to call a manager by dialing the sales number where they immediately picked up the phone after 2 - 5 minutes. I finally had a senior tech come out to my home by late afternoon and he said the thermostat was not properly set and the drain lines were not fully cleared. Is this the way the install should go from a company that specializes in air conditioning sales and service? I own a multi-million dollar insurance agency and if I ever treated a customer in this manner I am sure this person would call the insurance commissioner and I would be out of business shortly thereafter. I would carefully consider my comments before purchasing a service contract (which I quickly found out that they have NO AFTER HOURS SERVICE) despite this company selling service contracts. In the past, I had hired Aspen Air, Palm Air, Tropical Air and others and they ALL have after hours technicians. Even if you did not purchase the unit from their company. A horrible company. Incidentally my father uses UNService America and he has experienced the same concerns and has since cancelled his service contract.