1 Jan, 2018 → by ClaimboUser788215
unit rental

1

Property rented July10th to July 14th 2017. 1/ Front door glass falling out. 2/ Place was disgusting and filthy upon entering. Flies and mosquitos everywhere. 3/ Floor was filthy with dirt, alcohol, and soda. Each step taken your feet literally stuck to the floor. 4/ Awning was broken and torn. Could not be used. 5/ Umbrella was broken and torn. Could not be uses. 6/ Gas grill was that filthy from previous users that it could not be used. 7/ Both sliding doors in living room didn't fully close. Hard to open and close. 8/ Two holes in walls had to be repaired. One upstairs and one downstairs. 9/ Boards on boardwalk were so loose when you walked on them you had to be careful not to fall in the water. 10/ Knobs missing or pulled off door to washer and dryer. 11/ Shower head in downstairs bathroom fell off and hit my granddaughter on the head. Had to fix this myself to be able to continue using. 12/ Sliding door upstairs fell off. Had to be reinstalled by contractors. 13/ Air conditioning not working. Putting out hot air. Had to rent a place overnight in Bethany for 8 people due to heat reaching 85 to 90 degrees inside. Out of pocket expense for thia. Was told by Leigh there was a 24 hour time period for fixing this problem. Ironically it was 25 1/2 hours after reporting and nothing was done at that time. 14/ Another Coldwell Banker representative came to check on issues and was given a list of problems with the unit. Was told he would make a copy of it and get back to us in and hour or two. Never had the decency to call or stop back. 15/ Man who checked oven malfunction told us that it needed a new electrical board to fix problem, but could not get one until the next day. Again, never heard another word from him. 16/ Neighbors next door informed us that approximately 20 young males were at the property at one time, drinking until 4 a.m. 17/ Found marijuana inside property and one upstairs bedroom reeked of marijuana odor. 18/ Since oven did not work, we had to throw out at least $50.00 of thawed food which we were planning to make. Therefore we had to eat out every evening. Another additional expense. 19/ Two contractors and the cleaning lady were completely disgusted at the condition of the property. One contractor told us this was the worst unit he ever had to deal with. 20/ As for Coldwell Banker representatives Dana and Leigh, In my opinion were very unprofessional. They both asked for pictures which were sent to them, and never acknowledged they were received. Each person we contacted at the rental office just passed the buck saying they weren't informed of this or that. No excuse for this [email protected]/ Was informed by Leigh that Coldwell Banker was not responsible for our ruined vacation. After all the calls and texts to them and nothing being done, then who was responsible? 22/ If after receiving this, you have any questions about the truthfulness of this report, please contact the cleaning lady and contractors who were there during the week. 23/ In closing I just want to say it was definitely not a good vacation for my children and grandchildren to remember. After renting vacation rentals from Coldwell Banker for 10-15 years in Ocean City Maryland I probably will not, I'll say again. I will probably not rent from them again, and would not recommend them to any of my family or friends. If this is received I would at least like to be informed that it was received and what can be done about a full or partial refund. Thank you. Larry Leland
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