On 8-2-2013 I was involved in a four car collision and the at- fault driver took full responsibility for the accident, however he had minimum coverage. I decided to use (my insurance) Ameriprise to cover my damages and was harassed, treated unfairly in addition threaten. The passengers in my vehicle were my daughter (20 yrs.) as well as my two grandsons (19 months and 9 months). I submitted my claim, I was first asked then it became a demand by two Ameriprise representatives on two different occasions to provide proof of auto insurance for my daughter. I informed both reps (on two different occasions) that my daughter does not have auto insurance due to the fact that she does not drive nor does she own a vehicle, thought this was over. Several weeks later I received a voice mail from Ameriprise Rep Jill, stating “since you failed to provide your daughter’s insurance information she will be added to your policy.” (Saved the voice mail) I decided to call a friend at Allstate Insurance to inquire about this. I was told that Ameriprise had no right to add my daughter to my policy under these circumstances. I contacted Ameriprise (spoke to Karen) and requested their decision to add another person to my policy in writing. Karen's response was “We have your daughter listed as the driver and your last name is different on the report." I asked her if she has a copy of the report, (I was placed on hold) she said yes. She confirmed that I was listed as the driver. Then I informed her that there was a supplemental report which contains my correct last name. I thought that was the end of that.I then got a letter dated 10-16-2013 stating that my policy has been revised due to a driver change. I contacted Ameriprise once again and spoke to Rep Jessie (Female). I requested an explanation of the driver change. Her response was “We need proof of where your daughter resides in order to remove her from your policy." I told Jessie “It clearly states on the police report where my daughter resides as well as where I reside. She did acknowledge that she in fact saw the addresses on the police report. However, she still insisted that I send proof of my daughter's residence and proceeded to tell me when they receive it, it will take three days to process. I responded “I hope once you guys receive this information that will be the end of this harassment, I have two terminally ill family members to take care of and I don’t have time for all this." Silly me I thought this was the end of the unprofessional service, I was wrong.I faxed my daughter's lease agreement on 10-21-2013 at 09:17 and received a confirmation page. A few days later I got a threatening as well as unjust letter from Amerprise Vice President, Client Service Carol Kammin, stating that they will withdraw a one-time payment of $1071.29 from my account and proceeded to threaten me "If your premium is denied by your financial institution, you will receive a premium notice for the full balance of your policy premium." She gave no reason for the increase in my premium. On 10-28-2013 I called Ameriprise spoke to a Rep Jessie (male). I explained to him all the issues I was having with Ameriprise and requested to speak with a manager; however I got a Supervisor Laura. Supervisor Laura explanation for the request of my daughter's proof of residence was due to the fact that my daughter had a fender- bender with my vehicle in 2011. I was still perplexed. I asked what does that have to do with this accident? I was the driver and I was not at fault? At the end of the useless conversation, I agreed to resend my daughter's lease in addition the confirmation page of the first fax. On 10-29-2013 I faxed my daughter's lease agreement once again and contacted them to confirm that they received the fax, which they did. I thought this would be the end of the nonsense, but no there is more. I got a call on 10-15-2013 (at around 09:54) from Benita; she stated “I need a signed affidavit stating that you would not allow your daughter to drive your car.” I thought for a minute I was having a nightmare. I asked her, “On what grounds are you requesting this signed affidavit?” She stated, “We need this in order to remove your daughter from your policy.” I told her to put that in writing and send it to me, we confirmed my email. I am still waiting for that email.