Last February 2016 we engaged the services of an au pair through Smart Au pairs in Australia, we submitted an application and they rang me next day asking to make a deposit in order to start. I had no other option, then waited 2 weeks to hear from them, they contacted me to present only one candidate and not matching my profile at all, too young and German, they said to have only German girls ages 18-19 yrs old with no driving experience. I did not like the profile of the girl and asked them to refund my deposit, Camilla from their agency denied. Then waited more days and had no other option than to accept the German girl, the German au pair was a disaster, smoker and locked my kid in the garage twice, we asked a replacement and Camilla denied this option as she said we are in the low season. I finished with no au pair and loosing more than 1, 500 AUD but i could not keep the German girl at home caring my kids that way.