Undergear failed to adhere to their own policy on a back ordered item. After repeated delays on an order I received notification that unless I respond to the latest notification of delay that my order would be cancelled. I did not respond so as to allow the order to cancel, because I was beyond frustrated at that point. Unfortunately, Undergear decided to ship this order anyway at a time that I was out of town, creating complications for me. When I spoke to Eric in their customer Service center I did not get the sense that he was empowered to offer any resolution that says Undergear cares about customer service. I have been inconvenienced by their error. And fixing their error requires that I inconvenience myself further.