1 Jan, 2018 → by ClaimboUser28367
Unauthorized credit card charges for the 2nd time on same account
2
I have already shut this account down, i did not ever, ever, ever sign up for automatic renewal... i have the email proof that i dealt with this and a confirmation from you that i was removed from auto renewal. to make a long story short this account that you are charging my check card has not been used for over a year, the computers that i had this for are long long long gone..further more you should know that i did open and pay for another entirely new 3 computer, 3 year product key that currently has 855 days remaining, i have had many different accounts over the last 14 years with kaspersky .. as a matter of fact i have never been without your protection in this period of time, i have praised your service and sent many friends and family to you because your product is excellent. you probably know that i have never, never, never signed up for auto renewal. whatever tricks you slipped into this particular account to trigger auto renewal is exactly that [censor]ing tricks. you have lost i life time previously satisfied and happy customer. it does not matter how excellent your product is, you are dis-honest...when my current subscription is up in 855 days we are through. i am shocked and pissed that i'm having to deal with this same fraudulent activity on this same account for a second time in the pass few month. and i do have all the previous documents saved. again i'm asking you to remove me from auto-renewal and to reimburse this $172.79.. order details: Order date: may 26, 2017 Order number: [protected] Original order number [protected] Order total (incl vat): 172.79 usd i have contacted my bank and they will be opening an investigation and reimbursing this amount on ; 5-31-17