Update by user May 30, 2020 As of today 5/29/2020 spa company still says if I want to return the spa I have to pay $800 shipping. They tell me that even though their description says the heater keeps it to set temperature it’s normal for it to become warm. I purchased based on description & according to the spa company the fact that is doesn’t stay hot with the cover off is typical. False advertising is the same as fraud! Original review posted by user May 26, 2020 I paid for a hot tub but got a tub that only stays hot when its covered. In fact it gets way hotter that setting. Over 104 degrees. Once uncovered the temp drops quickly. We lose 3-5 degrees if we keep half of the tub covered. Clearwater pools has refused to replace, refund or repair. I purchased on description. It is not a hot tub! User's recommendation: Don’t get this tub if u expect it to work right.