I placed my order at the end of feb. 2012 I got an email in On march 26th saying that it was finally being processed and I was finally given a tracking number. By March 28th the package was in a post office near by. The next day the package was shipped across the state. I tried to call the people from the website but no one answered and their support line kept looping "if you would like to speak to someone please stay on the line (pause) If you would like to speak to someone please stay on the line (pause) if you would like to speak to someone please stay on the line." So I called the post office of the city that my package had been shipped to. They said it happens all the time, the two cities zip codes are one number off so they get mail for my city all the time and just forward it on to us, BUT (and I spoke to the guy who handled my package personally) the company did not put the name of the city my package was being sent to on the label so they could not forward it on to me personally instead they had to send it back to the sender. After speaking with the post office I tried calling the website again and finally spoke to someone. First, it sounded as though I had just woken him up by calling, second there was a dog barking in the background, third he looked me up and said that when the package came back to them they would send it out again. I said ok. Today, April 9th, I got an email from someone there saying they got the package back and wanted to know how I would like to proceed and that if I would like it mailed back to me again I would have to pay more shipping (over 12 dollars) I responded saying that in situations like this it is their responsibility to pay for the shipping and send my package back to me or give me a full refund of 51 dollars (shipping included). they replied saying it was not their fault i did not receive my package it was the post offices fault and that they were not responsible to pay the shipping and if they gave me a refund it would not include the shipping cost. I responded telling them that I spoke with the post office and that if they (Fckh8) had included the city I live in I would have gotten my package therefore it is not the post offices fault and they need to take responsibility for it. They have since not responded.