Update by user Nov 11, 2019 Trail Appliance is still not taking responsibility for the faulty appliance they sold me or for the no show appointment and lies their warranty manager made. I am going through the Better Business Bureau's (BBB) complaint process at this time and Trail Appliance is not submitting to the BBB appropriate response to my complaint. They are being deceitful and evading addressing the problems that have happened and how they are going to ensure they won't let it happen again. Original review posted by user Oct 10, 2019 I bought 5 major appliances from Trail Appliances and the Samsung dishwasher, not even 3 months later, does not work properly. I have used dishwashers before and have tried the products that others use and have worked well for them and still come out with dirty dishes. No other person I know has had the issues I am having with this Samsung dishwasher. I've gotten 5 different instructions from 5 different employees of Trail Appliance and Samsung, some are telling me I have to deal directly with Samsung and say they have to send one of their technicians and some are telling me Trail Appliance has to send their technician. I contacted Samsung and they sent a technician that could not fix the problem because he was getting code readings that he did not understand why and went over some ridiculous user suggestions like run your kitchen tap till water runs hot before starting the dishwasher and use different brands of detergent then what was sent with the appliance as a sample. But he basically walked away and my dishwasher still does not work properly. I than contacted Trail Appliance and repeated the story to the employee who than insisted they have to now sent one of their technicians to check, I explained I already gave up two days of work to deal with the repairs and I don't think I should have to give up another day of work when Samsung's technician was already there and could not fix it. Trail appliance warranty manager is not calling me back to deal with this issue and I am taking it as Trail Appliance is not standing behind the products they are sell. DO NOT BUY FROM TRAIL APPLAIANCE AND FURTHER DO NOT BUY SAMSUNG PRODUCTS BECAUSE THEY DO NOT STAND BEHIND THEIR PRODUCTS AND YOU GET THE RUN AROUND FROM BOTH COMPANIES.