I ordered a 2,000 $ product and they said it had to go to their store. Then it closed so to some covid outbreak amongst the employees. So their main branch refused to lift the ban on me being able to pick it up, right now at the UPS it is at. It had to be rerouted to my home which is a sketchy government housing place and I don't want it being jacked. But it's all they could do. Yeah right User's recommendation: order online.