I'm hoping this complaint will reach Yves Rocher in France, even though I purchased their products from the US website. I feel both locations are at fault. Once you have made your purchase and have handed over your money, the shipping facility at the Yves Rocher warehouse practically vandalizes your merchandise. They do NOT use the correct sized box. They do NOT carefully pack or wrap your items. They do NOT include promised samples or free gifts half of the time. They simply take all your items and throw them into an oversize box so everything can smash against each other while in transit. Each time, I contacted customer service and sent photos. I asked where my missing free items were and I asked about products that arrived damaged. But I either get ignored or I get an auto-robot message stating "we're sorry you were unhappy with your order & have a nice day". Not ONCE have they ever tried to make things right.