Because I did not have experience with buying tickets for our local Theatre in The Hague I did not recognize viagogo. Outsourcement is usual in The Netherlands, and it looked official. I intended to buy two tickets as a present for a concert in September 2019. When I was selling the tickets on the site, a clock was ticking for five minutes. It is pure misleading. I got an e-mail that I did not get de e-tickets immediately but some days in advance of the concert. For me impossible to give it as a present and worthless. I tried immediately to cancel the 194, - Euro transaction, but it was not possible. Then I went to te Theatre (800 meters from my appartment) and found out that viagogo is messing up the ticketsale. I bougth new tickets (65 euro) at the Theatre and will do my utmost to cancel this transaction by my creditcard company. It is impossible to reach viagogo in a regular way. Their consumerservice is nothing more than a list with FAQ. This was my last time of doing business on the internet. I found out that viagogo according to the Guardian is supported by the Jacob Rothschild and Bernard Arnoult. The rich of this world are filling their pockets.