1 Jan, 2018 → by ClaimboUser372979
thomasville-buyer beware
*SOLVED
3
I purchased a solid wood (or so I was told) bedroom set from Thomasville only to have it delivered with 50% of the pieces damaged. Now I am told they will patch the furniture up but not replace it. Two of the pieces have deep dents and will have wood filler used to repair them. The third piece was already repaired with what looks like a black marker. This is not what I would expect for $7, 000. Before you buy form Thomasville you need to read the conditions which are on the back of the sales receipt. Thomasville does not guarantee their furniture...in fact the agreement states " Material used in production are not guaranteed to perfection". As I have found during this experience they will show you a nice floor model and then ship you scratch and dent furniture. For your own sake, please read all of the conditions because they take responsibility for nothing, not even damage during delivery. If you have a problem that they will not resolve (like my situation) then you need to go to Kentucky state your case. This contract is well written for a company that is looking to take advantage of a buyer. BUYER BEWARE! You can also check with the better business bureau