I recently took my 2010 Clubman S in because the clutch had slipped. The car was perfectly functional, but the clutch pedal release was really high. After dropping off the car, I get a call and told I must be willing to put up $1500 for a diagnosis fee, even though the car is under maintenance and warranty. And if I wanted the car fixed it would be $3000. There is no doubt the clutch is nearly 100% done. Ferman refuses to do it under maintenance because the clutch may have a millimeter of life left in it. I call MiniUSA and they tell me that is the service managers decision to make. Thanks for nother MiniUSA. So decide to pick up the car thinking I will drive it a couple of more weeks and then they clutch will be completely out. When I pick up the car the service advisor asks me if I have the number to roadside assistance. I laughed thinking he was joking. As I left the dealership I could tell right away they had done something to the car because is was much worse. Since I had to get to work I could not turn around and confront them. By the time I got to work I decided I would not return to Ferman, but rather take the car to another dealership. Long story short, the other Mini service team immediately told me the clutch was bad and it was dangerous that I was driving the car. The car is at the other shop now having the clutch and whatever fixed under warranty, that Ferman wanted to charge me for. Avoid this place for service. Oh and they best part is when I got the survey and sent it in to Ferman I got a voicemail from someone telling me there "technicians must get paid". I am not sure exact what that means, but I guess my money is greener than Mini's money? All I know is to Ferman money is more important than the safety and satisfaction of the customer.