NEVER, HAVE I FELT SO MANIPULATED BY A DEALERSHIP. INSISTING THAT I WAS APPROVED FOR A “CUSTOMER ASSISANCE PROGRAM” (TRANSMISSION REPLACEMENT) THROUGH THEIR CORPORATE OFFICE, PROMISING ME A LOANER CAR WOULD BE WAITING FOR ME, AND THAT THE CHARGE OF THE DIAGNOSIS ($135) WOULD BE INCLUDED IN THE CUSTOMER ASSISTANCE PROGRAM. HOWEVER, IT WAS ALL LIES. THIS...
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I recently took my 2010 Clubman S in because the clutch had slipped. The car was perfectly functional, but the clutch pedal release was really high. After dropping off the car, I get a call and told I must be willing to put up $1500 for a diagnosis fee, even though the car is under maintenance and...
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After recently purchasing a $36,000 new Mini Cooper, I was fed too many lies to recount (from the inept sales team) to the service team (who continued the farce and fed me another pack of lies!) These people should not be granted a business license if the words “service” or “customer service” are involved in their business!...
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I recently visisted this dealership in pursuit of my MINI purchase. Chris Amato in Sales, was the person I was talking to. He handling of the costumer is so poor and rude. When I asked for a quote, he told me to go and check on the website showing his arrogant attitude. When I complained about him...
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I had a major issue with Ferman Mini of Tampa bay regarding the finance maanger who I felt treatment me rude and unfairly. The FM, Pete, Gulotta, resolved my issue within hours and was able to reimburse me my trade in value. He was calm and courteous throughout my rage and antics. He is a true professional...
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