These guys are not here to make you happy, they are here only to take your money! They were charging me for who knows what and when I asked them to cancel my account because I did not want to deal with Crunchyroll any further, they said ok! But they did not cancel my membership and my account is still there and they still charge me! This site is only a business, and these people really don't care about their users. Very sad. I checked the reviews and the are many of bad ones, and the only way to cancel is through PayPal. I hope this works.