I contacted global cash card because there were 107 transactions made in 1 hour that were fraudulent. Globalcashcard told me to get a hold of the company first to see the company would resolve and then also if it was not resolved to file the dispute. 104 of the transactions was Google, and they refunded me, but the other three transactions were through Shutterfly which I do not have an account with Shutterfly. I contacted Shutterfly and they stated that my information was stolen and to file a dispute. I contacted global Cash card after that again told them I to file this dispute against Shutterfly because $758.88 stolen out of my account through Shutterfly and that a dispute needs to be filed. I sent off the paperwork that they needed from Shutterfly stating that my information was fraudulently used and money stolen. I sent that paperwork off I faxed and emailed it to dispute department within less than 10 business days that they needed. after speaking with the dispute department they said that they received the paperwork and that's an investigation would be started and they told me to take 45 to 90 days, but usually doesn't take that long for a refund. I also asked if there was any paperwork that they be sending me, and they said no since I already gave them all the information that they needed through email and fax. I called 6-10 different times about my case. After 60 days I get a paper stating that they found no errors in that I would not receive credit to my account. This is bs I gave them the proper paperwork that states that my money was stolen and fraudulently used. They then told me that I had to write a handwritten request to get the information that they used to show that there was no error. I continue to talk to dispute department every time that I called asking where is fraudulent and scam protection plan and how is someone able to make 107 different transactions within one hour and it not flag on their end that this was information being fraudulently used, and they can never give me an answer. User's recommendation: Never get a global cash card.