They have terrible customer service. If you got your order correctly then lucky u. If you didn't then most likely they have to give it back in the form of a gift code. I tried to use the gift code with a promotional code and the transaction got screwy so I tried to get into contact with them. Finally settled 3 days after the promotion ended and wouldn't honor it even though the customer service was impossible to reach and wasn't helpful at all. After a few days they finally said that a gift code ( which is basically my cash) cannot be combined with a promotional code. This is stupid. A gift code is basically my cash but if I want to use it I can't take advantage of any of the discounts that are going on, basically forcing me to pay the full price which makes the purchase not really much of a deal. They're very slow to respond and customer service is unorganized and unhelpful.