Just moved into a new apartment a year ago. Called national grid to set up an account and pay my bills. They said it was all paid for and all set. So I left it at that, although it seemed fishy. Four months later I get mail saying I’m behind on payments. I pay the bill off, call a new rep, they say I needed to set up an account to start paying my bills, so I do so. (Who the heck thought it would be all set???) I even remember asking them to check multiple times when I first moved in, telling them I just moved in and therefore needed to start paying these bills, even if someone else was covering them. Anyway. Now I’m moving. I called national grid to cancel my account (and double checked that they did so multiple times by calling over and over again). It’s cancelled, my roommate’s name is off the old account and she set up a new one now that she’ll be there without me. Because apparently you have to entirely cancel an account - there’s no way to just make her the main on the old one. (Who the heck thought this was a good idea). Didn’t want my social unnecessarily attached to utility payments if I wasn’t around. Yeah. She tried to pay off the last month’s bill in my place (because they somehow can’t send this to her new individual account) but they didn’t bother processing the check since the name didn’t match the old account (she’s been taken off the old account to set up a new one). She called the bank and they said national grid didn’t even bother trying to deposit it- no charges ever went through. And yet national grid contacted us saying the payment didn’t go through. Okay well maybe because you DIDN’T TRY DEPOSITING THE PAYMENT. And they surely have records of her on the previous account- does nobody know how to call or mail or email and verify that it is okay to deposit this thing?!? Before assuming that they can’t and then sending us a letter saying the payment didn’t work? Oh my goodness these people need to get their *** together.