Lets begin at # 1. The week we were told to expect the spa happened one month after the date. #2. We ordered the Aquacisor and the plugs to use the equipment were blocked. #3 the three swim jets do not all mix with oxygen, those of you who have owned a spa know, adding oxygen makes the jet far stronger! We made the mistake of paying cash! So all our complains are still I limbo. The spa it self is incredible!!! Very quiet, very strong. It’s disappointing that it’s been a full month and no one has solved our jets problems! If you decide on buying a thermospas hot tub here’s what I would advise. #1. Pay in installments. Once any salesperson has been paid in full they forget you. #2. Ask how close are the fix it people, ours are faraway, thus we get to ya when we can. The amazing thing is all of our well todo friends are asking us for more information and we saying we’re still waiting. Continually being put off is disturbing.