I ordered my wife flowers for Valentine's Day. She never got them. When I called the customer service number, I was on hold for over an hour. Then the rep wanted to argue with me that I wasn't being understanding. "It's Valentine's Day and we are very busy, " she said. It took 20 minutes on the phone with the rep to get a refund of my money and to cancel my order. I will tell you that I will be watching my statement to make sure that I get the refund. I have every intention of contacting the better business bureau. They are a scam.