Terrible customer service. Terrible outdated and unprofessional website. I ordered Next Day Flower delivery to Tokyo. They responded by email that the address provided had scrambled characters. That's because their website changes the characters. I provided a response with the correct address. They then responded stating they have been trying to contact me for a verbal confirmation in order to process my credit card. Never have I had to do a verbal confirmation for a credit card transaction. I have had no missed calls on my phone nor any other emails. I responded with my cellphone number to confirm. No response. In their email signature, it states "LIVE CHAT Available around the clock." I have been trying to use it and get in contact with someone since the last email and there is no response. It's now mid-day, and my "same-day" order is still not processed, and no contact. Terrible service. Don't bother with this company.