I paid over $15,000 for a move from MD to PA. They did not disassemble furniture, driver would not deliver to new house. Would only deliver on a Sunday because Am Van lines office was closed on Sunday and I could not get any help from them. Held my furniture hostage until I agreed to give additional $1500 (In addition to already tipped him and his helpers Around $1000) . He bullied me and made me rent a Uhaul moving truck because he thought he could not get semi up new street- but then he was magically able to, after the $1500, many items are broken, they did not reassemble all furniture . Am Van Lines never returned emergency calls. Driver kept the tip money I gave him for his helpers. User's recommendation: Do not use them.