I entered a request online for their $28.00 tune-up, got no response so I called a few days later and they had no clue who I was, also changed price to $34.00. I made an appointment for Saturday between 10 AM - 1 PM, I called that morning to confirm, was told they would be over soon... nothing. I called Monday morning, they again acted like they had no idea who I was, put on hold and the call dropped. Incompetent.