I purchased a spectrum transmitter and receiver. They where quick to take my money through paypal yet it took them a week to ship the product from Illinois to Florida. When it finally arrived I discovered that it was defective because the transmitter would not bind to the receiver. I even called the manufacture direct to confirm the problem. The wait time was typically 10 customers in front of me every time I called and this was first thing in the morning when they opened. Finally waiting 30 minutes I did get them to provide me with an RMA. I sent the unit back and was delayed another 2 weeks because they needed to inspect the unit. I was fed up with the delays and requested my money back which after calling there support and the sales department twice was assured that I will be refunded. I have resorted to legal means to get my money back since they choose to lie to me.