1 Jan, 2018 → by ClaimboUser263251
temporary diesel generators hotel caused illness

1

Ref: 4335551 Saturday 7/29/2017 My wife and I stayed at your hotel on the night of 7/29 room#631 when I became very sick and vomited twice in the suite. I had cracked open the sliding glass door to the balcony to let in fresh air and had fallen asleep for a couple hours only to be awakened by the smell of the exhaust coming from a temporarily placed commercial electrical generator down at the parking level right below our suite. The diesel exhaust filled our suite and caused me to get sick from this. I have a very low immune system due to having contracting valley fever many years ago which had permanently weaken my immune system. specifically to my lungs. When I went out on the balcony, The presence of the diesel exhaust was so overbearing. Luckily my wife was out with her friends and she didn't have any the sickness that I had got. I went to the front desk and spoke with the night manager around 11 pm and told her exactly what I have written here in this complaint. I was so very upset that we left your hotel and had to drive the rest of the way back home which was 2 hrs away. Today 7/30 8 am Sunday I got in contact with the Milpitas Fire Dept. and explained to them of the situation at your hotel and they assured me that they will be looking into this matter. My concerns along with my health are with the other guests in the hotel that were in the same situation as we were. We've stayed in your hotel at this location and the Embassy Suites Hotel at Indian Wells (Palm Desert) Ca. and Seaside, CA. numerous times without any issues. What really concerns us that we were never told of the temporary generator being used to power the hotel until we arrived to check in. Also, the noise was very overbearing and if we had been advised of this a few days before we arrived we would have cancelled our reservations but no such contact was made to us. This is very disappointing as a customer that has been always loyal to staying at your hotels and expected your high standards to be in place. I would immediately expect a response from your organization as to some type of compensation for this terrible experience we had to endure and luckily I didn't end up in the hospital as of yet but may seek treatment within the next 24 hrs if my headaches persist. Richard and Melody Passmore [protected]
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