This would be funny if it weren't so inept and frustrating. On Tuesday March 22, my husband, in order to lessen the amount we pay for television channel access, spoke with a Roger's customer service person and set up a new list of channels. Tuesday, March 22 in the afternoon, after waiting ten - fifteen minutes, I spoke with a new customer service person, and asked that she add another 10 channels to the list. She was lovely, and did so. Then, she waited to see whether the new channels were coming through on the television... only 3 of the 10 were. She said she knew I could get a better price on the cost of this new channel series, but she had spent too much time with me now to search for a better package. She said I needed a technical person to help... So I waited for another 15 minutes to be able to talk to a technical person... who quickly said for two of our tvs, we needed new set top boxes. She said that the customer service person should have know this, and had made a mistake So I waited another fifteen minutes to talk to a new customer service person... who wanted me to itemize all of the contact issues to date... and I wanted him just to look up the notes that he should have at his disposal. I was annoyed to learn that a Rogers' service person wouldn't be available to come to our house until Friday. So, I was told to come to the nearest Rogers store to pick up the two set top boxes. I asked for the address of the nearest Rogers' store... and because the service person didn't know about Toronto... so I asked where he lived... and he said: 'Nova Scotia'... and he couldn't help me find the nearest Rogers store as the map for Toronto was not working. He did say that the boxes were free for one year, and that we would have to pay for them next year. So my husband found and went to a local Rogers store to pick up the two set top boxes... However, they told him to go home and bring back the old boxes before he could have new ones. No one had told us that this was necessary. So late Tuesday evening, my husband brought the old boxes in and was given the two new ones. So, on Wednesday, March 28, my husband spent hours trying to install the new boxes... one worked and one did not. So, Wednesday, March 28, he returned the one that didn't work, was told that it was broken and was given a new one. He installed the new one and it did work. However, each tv needed two hand held remotes to turn the tv on, and to manage the volumn so Friday, March 30, the technical person came, and fixed it. My husband says he was not given accurate directions. So hopefully, we are done with this saga. In fairness, the daily work of Rogers in our house is good, I would like to avoid contact with Rogers staff as much as possible... as it is such a hassle so I would like to hear from you all how much you are prepared to lessen the cost of this new service. Thanks very much I look forward to hearing from you Dianne Rae