I purchased a kettle from hyper, Durban 27 April 2021. It began to leak at the bottom and starting to rust. I went back to hyper. I was refused a refund or get another kettle. I was offered to have it sent for repairs. I was very disappointed in this. It wasn't my fault. For abt 2 weeks I was expected to have no kettle. I wasn't going to purchase a new one. Just to wait for the repaired one. This makes no sense. I tried talking to the sales person VERY UNFRIENDLY... I had to take the leaking kettle back home bcos I use it ofter I have kids at home. If I knew pnp has no refund or exchange policy I would have purchased elsewhere.