I went for a consultation for Fraxel on April 13, 2018 to discuss having treatments done on my tummy and back. At that time I also prepaid $800.00 and booked my first treatment for April 26/18 for Fraxel on my tummy. What a horrible mistake! At my consult appointment I also purchased the corrector cream and was told that I should only spot treat the areas only on my back for at least 4 weeks and I would not need to treat my tummy area with the corrector cream as it is not necessary. Obviously the woman who scheduled me and took my money had no idea what she was talking about. When I went in for my scheduled appointment on April 26 at 9am I filled out the paper work and the technician asked if I had been using the correcting cream on my tummy for a month. Obviously the answer was no as the woman at the consultation had booked the appointment for only 2 weeks after the initial consult. I was not given pre-treatment instructions and told not to apply cream because it was not needed. I arrived for my scheduled appointment only to be told that I cannot get Fraxel done because the consultant didn't give me the proper protocol and that I needed to rebook. Since that appointment I have found out I am pregnant and called the clinic to cancel all of my appointments and to get a full refund for the prepayment of $800.00. I contacted the Kitchener office 3 times and have left messages with the front desk and no one has called me back. I even called head office in Ajax and left a message for a Sarah, Director of Care, and was told that she would be in contact with me. I received one email from her telling me that my treatments will be put on "hold" and Skin Vitality will resume collecting payments in February 2019 through June 2019. I will be making complaints and bad reviews everywhere I can about this company and will be seeking legal advice. I also discovered that the several appointments that I had pre-scheduled were not even cancelled until the 3rd phone call I made. I want a full refund on my MasterCard for the $800 I prepaid. My credit card is currently on file for withdrawals to come out at the end of each month and I want to make absolute sure that the payments will not be charged. I have not even had any treatments done at this place and this is already a nightmare. Unfortunately it was my mistake for paying $800 without doing all of my research and I really, truly regret ever even calling to book that first consult. I felt very pressured into buying a package on the spot because there is a promotion for that particular service. BUYER BEWARE! It is also very disappointing to see that the woman doing the medical consults can't even give proper instructions to their patients before getting treatments. I have since called other clinics in the area that offer Fraxel, including a surgeons office and they DO NOT require you to "prepay" for any service. Also the reviews on Yelp, this website and BBB are also disturbing. I am not the only one who is having difficulty getting my money back. I really should have done my research before booking. I NOT RECOMMEND SKIN VITALITY TO ANYONE! Please do all of your research and read all reviews before prepaying for any of there services. My mom and some friends from her work were interested in getting Botox done at Skin Vitality but I have told them to stay far away and research other clinics. Hoping I hear from someone soon to resolve all of this.