I am a tourist heading from Firenze to MI Centrale on 31 Jul 2018, 8.25am. Taking Italo train 9904. I went to Firenze station Italo counter to get some information and the lady at the counter point at me and say "No!". I went ahead to say i want to ask info about your train, without looking at me she say "No!" again. I am really pissed and turn off by the service Italo staff is giving. Will not ever take Italo train again. When I need info about my train and yet Italo counter itself shook me off! Worst train service I every met!