1 Apr, 2019 → by ClaimboUser503229
Sorry communication in termination of veteran

1

I am a snowbird present in JAX, Florida from beginning of January to the end of April. The last time I saw Kindred services was in February and in early March I received a phone call from my nurse that she was in the neighborhood and could see me. But I was elsewhere. I called back and I have a record of all of our communications including her two "multiple" attempted calls to me. Within 3 days I was terminated from the Kindred program --unknownst to me until I was less than a few days short of my medicines not being filled in my pill containers at the end of March. I received no letter advising me any time limitation or termination. So last Friday I started working the VA and was advised that I had been reinstated but Dawn advised me that kindred had just been advised by VA contracting 10 minutes before (around 330 pm Mon) that they would be processing me possibly for tomorrow. Obviously there are clinics in the VA traveling vet program as exist in most of the VA so it takes a long time and many calls and coordinations to get the program continued for my last two months here. With the amount of money that kindred charges the VA which is over $1,000 a visit they should have provided much better coordination including setting up an appointment at the time of the last visit for the next visit. To terminate someone because of patient failure to respond to two calls (which they classify as multiple) when I had responded several times after March 6th is wrong. The president's hotline needs to know about this program problem. I may call if I do not get my medicine available by tomorrow. I was not complaining about the quality of the service by the nurse other than her communications. I also will ask that the VA patient advocate coordinate with the VA Kindred contracting officer to see that this is noted in consideration of Kindred future contract awards and assignment of VA patients. ***
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